CALL US TOLL FREE 8AM-5PM PST M-F: (+1) 866-716-0088

Customer Service

Shipping & Delivery
All our orders ship from New York warehouse. We use FedEx as our shipping carrie, and offer sample order shipping via USPS.

Do you send out tracking information?
- As soon as we ship the order to you, we send out an email with the tracking information. You will be able to use UPS site to follow your package.
How long does it take to process an item?
- Non personalized orders will process fast, normally in 1 to 3 business days. - Personalized orders take 3 to 5 business days to process
How long does it take for the order to reach me?
- Once processed, the order will arrive to you in 2 to 5 business days with "FedEx Ground" shipping option.
Do you offer rush processing?
- In many cases we are able to accomodate for rush processing. Email us for details!
Sample order shipping?
- Please note that we reserve the right to ship the sample orders with USPS instead of FedEx.
How much does it cost to ship my order?
- The shipping costs will depend on weight and quantity desired. You just need to add items to Shopping Card and use our "Shipping Estimate" calculator.
In a rare case that the Shipping Calculator is way off the actual rates (normally due to remote locations, or extreme weight) we will contact you right away. We reserve the right to cancel the order where this has occured.
Privacy & Security
We do not save any financial information! We do not share any of your information with anyone! We use the latest in web site security to protect you during your visit.
Returns & Replacements
We do accept returns, and we do send out free replacements in rare case of a problem! We have a generous 90 days return policy, which means that you can return any unused merchandise within 90 days (from the purchase date), for a full refund. Customer is responsible for shipping charges, unless the return in due to missing or damaged merchandise. NOTE: Personalized orders, such as stickers or tags are non refundable.
Ordering
We accept phone order, however we prefer if the order is placed online. Our online ordering system is straight forward and easy!
Payment, Pricing & Promotions
We accept all major credit card Visa, MC, AmEx and Discover. We also accept PayPal! We try to keep our prices competative, but we do run other promotions from time to time. Email us to check!