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Ellas Wedding Favors
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Frequently Asked Questions

Shipping

What is the processing time for my order?

We ship FAST! Most non-personalized orders will ship the same day if ordered in the morning, or the next business day. Personalized items take a bit longer to ship, 3-5 business days.

How much is the shipping?

You can view the shipping costs once you add items to a Shopping Cart. You will get a qoute for 'UPS Ground', but you can also choose '3 Day Select' service during the checkout. Shipping costs will vary depending on the quantity and type of the items you are ordering.

How do I view and track my orders?

You can check your order status 24/7! Whenever an order is shipped out to a customer, an email confirmation with a link to the online UPS tracking is sent out.

What shipper do you use?

We use UPS for domestic orders. You can choose from 'UPS Ground' or 'UPS 3 Day Select'. If you want even faster shipping, do contact us and we will see if we can accomodate you.

Can I ship to PO Boxes?

UPS does not ship to PO Boxes at this time.

Do you ship internationally to Canada, Australia or EU?

Yes we do! Please go to our International Shipping page for all the details.

Orders

Can I still order an item that is "Temporarily out of stock."?

You certainly can! This will in fact ensure that you will be the first to receive the item once it is back in stock. Please check the item descriptions for ETA (back to stock) date, and contact us if you have any questions.

Note: We do our best to make OUT OF STOCK dates accurate, but we cannot guarantee that we will get items marked "Temporarily out of stock" on the date specified. If you are short on time, please order items that are in stock.

Do you offer personalized items?

We offer a wide range of personalized favors and gifts for your special event. Make your day extra special by adding our custom personalized tags to almost any favor! Please see individual product descriptions for details.

How long does the personalization take?

Personalization normally takes 3 to 5 business days. Be it personalized tags, stickers, boxes, ribbons or monograms, we take great care to meet your specific needs.

Payments

What payment methods do you offer?

Ellas Wedding Favors offers wide variety of payment options. You can always use any major credit card. If you desire, you can also use your bank account funds with a PayPal account - just select PayPal Checkout when you are ready to pay for the order.

Returns

What is your return policy?

We stand behind our products. If you are not completely satisfied with the favors you get, let us know within 30 days from the purchase date and we will arrange for the returing of the package(s). Please note the following few rules:

  • Only unused products, in original packaging can be returned.
  • Personalized items (tags, stickers etc.) are non refundable.
  • Customer is responsible for shipping costs, unless the return is due to a mistake or damage.