Shipping - Frequently Asked Questions
What is the processing time for my order?
We ship FAST! Most non-personalized orders will ship the same day if ordered in the morning, or the next business day. Personalized items take a bit longer to ship, 3-5 business days.
How much is the shipping?
You can view the shipping costs once you add items to a Shopping Cart. You will get a qoute for 'UPS Ground', but you can also choose '3 Day Select' service during the checkout. Shipping costs will vary depending on the quantity and type of the items you are ordering.
How do I view and track my orders?
You can check your order status 24/7! Whenever an order is shipped out to a customer, an email confirmation with a link to the online UPS tracking is sent out.
What shipper do you use?
We use UPS for domestic orders. You can choose from 'UPS Ground' or 'UPS 3 Day Select'. If you want even faster shipping, do contact us and we will see if we can accomodate you.
Can I ship to PO Boxes?
UPS does not ship to PO Boxes at this time.
Do you ship to Canada?
Yes we do, all our items ship to Canada! We use UPS or Fedex for Canadian orders. We have shipping options where we clear the Customs in advance - this means no delays for your order and no duties, custom fees, brokerage fees or anything else!!!
Simply select "Canada - UPS (Clear Customs - YES)" shipping option during the checkout and you are done!
Can you Clear Customs for any item that you carry?
We can clear customs for almost all items. Items that have item number (located to the right of the picture on item page) starting with "EB" or "DD" cannot have Customs cleared in advance. This means that you have to pay duties / brokerage fees once the shipment arrives to you.
Simply select "Canada - UPS (Clear Customs - NO)" shipping option during the checkout. Please contact us if you have any questions.
How long does it take for the order to get to me in Canada?
We said we ship fast. Once shipped, your order would get to you in 3 to 6 business days.
How much does it cost to ship to Canada?
The shipping costs will vary depending on type / weight of the item. You can add the items you like to the shopping cart and get the quote once you enter your address. This is going to be prior to entering any payment information.
Do you ship to Australia?
Yes we do! Many, if not all of our items ship to AU, however you will need to EMAIL US prior to ordering!!!
Since shipping costs to AU vary a lot, we need to make sure that the quoted rate is correct, meaning - we will need your address, desired favor title, and quantity you want to order. We try to offer the best shipping rates that we can, and we will email you back the exact shipping costs.
How long does it take for order to get to Australia?
It is rather fast! Once shipped, order arrives in around 5 - 7 business days.
Do you ship to UK?
CURRENTLY WE HAVE STOPPED SHIPPING TO UK.
We apologize for the inconvenience.
Do you ship to European Union?
No we do not. European Union shipping is not available.